Shipping & Returns Policy
Last Updated: June 2026
Shipping Policy
At LiTorch, we strive to deliver your orders quickly, securely, and efficiently.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Digital products are delivered instantly upon successful payment.
Delivery Times
Nairobi
Standard Delivery: 1–2 business days
Express Delivery: Same day or next business day
Kenya
Standard Delivery: 2–5 business days
East Africa
Delivery: 5–10 business days
International
Delivery: 7–21 business days
Please note that delivery times are estimates and may vary due to weather conditions, customs procedures, public holidays, or other unforeseen circumstances.
Shipping Rates
Shipping charges are calculated based on the delivery destination, order weight, and selected shipping method. Shipping fees will be displayed during checkout before payment is completed
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Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. LiTorch is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.
Returns Policy
We want you to be satisfied with your purchase.
Return Eligibility
Physical products may be returned within 7 days of delivery if:
The item is unused and in its original condition.
The item is returned in its original packaging.
Proof of purchase is provided.
Non-Returnable Items
The following items are generally not eligible for returns:
Digital products, including eBooks, PDFs, templates, and downloadable content.
Personalized or custom-made products.
Products damaged through misuse by the customer.
Items marked as final sale.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the product and packaging to assist with the resolution process.
Refunds
Once a returned item has been inspected and approved, refunds will be processed to the original payment method within 5–10 business days.
Shipping fees are generally non-refundable unless the return is due to our error.
Exchanges
Exchanges may be offered for defective or damaged products, subject to product availability.
Contact Us
For shipping, return, or refund inquiries, please contact our support team:
LiTorch Support
Email: support@litorch.com
We are committed to providing a smooth and reliable shopping experience for all customers.
GENUINE PRODUCTS
FAST WORLDWIDE SHIPPING
SATISFACTION GUARANTEED
EXPERT CUSTOMER CARE
SECURE TRANSACTIONS
Contact
Have questions? Email support@litorch.com